TypingWale Privacy Policy

1. Introduction

2. Information We Collect

We collect three categories of information.

2.1 Information You Provide Directly

When you register an account, subscribe to a plan, or contact us, you may provide:

• Your full name
• Your email address
• Your mobile phone number
• Payment information (handled by our payment partner — see Section 5)
• Profile preferences such as your target exam, preferred language, and preferred font layout
• Any communication you send to us via email, support tickets, or messaging channels

2.2 Information Generated Through Use

When you use TypingWale, we automatically collect:

• Typing performance data — words per minute (WPM), accuracy percentage, error count, time taken, completed lessons, completed practice tests, and exam-readiness scores
• Login activity, session duration, and feature usage patterns
• Your IP address, device type, browser type and version, operating system, and approximate location at city or state level
• Crash reports and diagnostic logs that help us fix bugs

2.3 Information from Cookies and Similar Technologies

Please refer to Section 11 (Cookies) for details about cookies and similar technologies used on TypingWale.

We do not knowingly collect any sensitive personal data such as Aadhaar numbers, biometric data, full bank account numbers, health data, religious or political beliefs, caste, or sexual orientation. Please do not share such information with us.

3. How We Use Your Information

We use your personal data only for specific, lawful purposes:

• To provide the service — create and manage your account, deliver typing practice content, track your progress, and personalise your experience.
• To process payments — handle subscription billing, refunds, and transaction records as required by Indian law.
• To communicate with you — send transaction emails, important account updates, support responses, and (only with your explicit consent) marketing or product update emails.
• To improve TypingWale — analyse usage patterns, fix bugs, develop new features, and improve content quality.
• To comply with the law — meet our legal, regulatory, tax, and accounting obligations under Indian law.
• To prevent abuse — detect fraud, account misuse, security threats, and policy violations.

We do not sell your personal information to advertisers, brokers, or any third party.

4. Legal Basis for Processing (DPDP Act 2023)

Under the Digital Personal Data Protection Act, 2023, we process your personal data on the following legal bases:

• Consent — for marketing communications, optional analytics cookies, and any optional features you opt into.
• Performance of contract — to deliver the services you have purchased, such as your subscription plan.
• Legal obligation — to comply with tax laws, accounting standards, court orders, and lawful government requests.
• Legitimate uses under the DPDP Act — such as preventing fraud, ensuring information security, and responding to emergencies where applicable.

5. Data Sharing and Third Parties

We share your information only with the following categories of trusted partners, and only when necessary to operate the platform.

5.1 Payment Processors

Our authorised payment partner Razorpay processes all subscription payments. They receive only the data necessary to complete a transaction (your name, email, and payment instrument). We do not store your full card number, UPI PIN, OTP, or banking credentials on our servers.

5.2 Hosting and Infrastructure

Our website is hosted on Vercel. User account data and typing progress are stored in Supabase (hosted on Amazon Web Services). Our domain name is registered through Hostinger.

5.3 Analytics

We use Google Analytics 4 to understand how users interact with TypingWale in aggregate. IP anonymisation is enabled. We do not use analytics to identify individual users.

5.4 Email and Communication

We use a transactional email provider to send account confirmations, password resets, and billing receipts.

5.5 Legal and Regulatory Disclosures

We may disclose your data when required by Indian law, court order, or lawful government request; when we need to investigate suspected fraud, abuse, or security violations; or when we need to enforce our Terms of Service. Where legally permitted, we will notify you of such requests before disclosure. We will not sell, rent, or trade your personal data to advertisers or unrelated third parties.

6. Data Retention

We retain your personal data only for as long as it serves a legitimate purpose:

• Active account data — retained while your account is active and you are using the service.
• Subscription and billing records — retained for 8 years after the last transaction, as required by Indian tax and accounting laws.
• Typing performance data — retained for 3 years after your account is closed; after this period, data is anonymised for product improvement or deleted.
• Marketing consent records — retained until you withdraw consent, plus 1 year for audit purposes.
• Support correspondence — retained for 2 years after the last message.

After the applicable retention period ends, we either delete the data permanently or fully anonymise it so it can no longer be linked to you.

7. Your Rights as a Data Principal

Under the Digital Personal Data Protection Act, 2023, you have the following rights with respect to your personal data.

To exercise any of these rights, email privacy@typingwale.com with the subject line “Data Rights Request”. We will verify your identity and respond within 30 days as required under the DPDP Act.

8. Children’s Privacy

TypingWale is intended primarily for users 18 years of age and older.

Under the DPDP Act, 2023, individuals under 18 are considered “children” and require the verifiable consent of a parent or legal guardian before their personal data may be processed. If you are under 18, you may use TypingWale only with such consent.

Where we collect data of a child:

• We obtain verifiable parental or guardian consent before processing.
• We do not engage in tracking, behavioural monitoring, or targeted advertising directed at children.
• The parent or legal guardian may access, correct, or request deletion of the child’s data at any time.

If you are a parent or guardian and believe your child has provided personal data to us without your consent, please contact us at privacy@typingwale.com immediately.

9. Data Security

We use reasonable security practices and procedures to protect your personal data, including:

• HTTPS/TLS encryption for all data in transit between your device and our servers.
• Encrypted storage for sensitive data at rest.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Regular security reviews, software updates, and patch management.
• Secure payment processing through certified payment gateways — we do not handle card data directly.

However, no method of online transmission or electronic storage is 100% secure. In the event of a personal data breach that is likely to result in significant harm, we will notify affected users and the Data Protection Board of India as required by the DPDP Act, 2023.

10. International Data Transfers

Our website is served via Vercel’s global edge network. User data stored in Supabase (hosted on Amazon Web Services) may reside on servers outside India. We ensure that any such providers offer protection consistent with the DPDP Act, and we only transfer data to countries not restricted by the Central Government under Section 16 of the DPDP Act.

11. Cookies and Similar Technologies

The website uses:

• locale cookie — stores your language preference (Hindi/English). Expires in 365 days. No personal data.
• Google Analytics cookies — used for anonymous traffic analytics with IP anonymisation enabled. You can opt out via your browser settings or a GA opt-out extension.

We do not use advertising cookies or tracking pixels.

12. Grievance Officer

In compliance with the Information Technology Rules, 2021, and the Digital Personal Data Protection Act, 2023, we have designated a Grievance Officer to address your concerns.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the “Last Updated” date at the top of this policy.
• Notify registered users by email or by an in-app notice at least 7 days before the change takes effect.
• Where required by law, ask for fresh consent.

Continued use of TypingWale after changes take effect constitutes acceptance of the updated policy. If you do not agree with the changes, you must stop using the platform.

14. Contact Us

For any privacy-related questions, requests, or complaints:

You can also reach us at our Contact Us page.